Privacy Policy

Prime Healthcare Solutions (“Prime Healthcare,” “we,” “our,” or “us”) is committed to protecting the privacy of our patients, partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website primehealthgrp.com, use our services, or communicate with us, including via SMS/text messaging.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.

Health-Related Information: Information related to wound care services, referrals, and patient coordination, as necessary to provide our services.

Communication Data: Records of communications with us, including phone calls, emails, and text messages.

Website Usage Data: IP address, browser type, pages visited, and other standard web analytics data collected through cookies and similar technologies.

How We Use Your Information

We use the personal information we collect for the following purposes: to provide and coordinate wound care services; to communicate with you about appointments, scheduling, and care coordination; to send appointment confirmations, reminders, and scheduling updates via SMS/text message; to respond to your inquiries and referral requests; to improve our website and services; and to comply with legal and regulatory requirements.

SMS/Text Messaging Consent and Terms

If you consent to receive SMS/text messages from Prime Healthcare, you agree to receive text messages related to appointment confirmations, scheduling updates, care coordination, and other information related to the wound care services we provide. These messages may be sent to the mobile phone number you provide to us.

Message Frequency: Message frequency may vary depending on your care needs and appointment schedule.

Message and Data Rates: Standard message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you opt out, you will receive a confirmation message and will no longer receive text messages from us unless you re-subscribe.

Help: For help or questions about our text messaging program, reply HELP to any message or contact us at (424) 600-8788 or [email protected].

SMS Opt-In and Data Sharing

Your SMS consent, opt-in data, and phone numbers collected for the purpose of SMS messaging will not be shared with any third parties or affiliates for their marketing purposes. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for promotional or marketing purposes. Your information may only be shared with service providers who assist us in delivering text messages (such as our business phone system provider), and they are contractually obligated to use your information only for the purpose of delivering messages on our behalf.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances: with healthcare providers and facilities as necessary to coordinate your wound care services; with service providers who perform services on our behalf (such as our business phone and messaging platform), subject to contractual obligations to protect your data; and when required by law, regulation, or legal process.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal data. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Prime Healthcare Solutions

Phone: (424) 600-8788

Email: [email protected]

Website: primehealthgrp.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM PST